Senior HR Manager / HR Lead

About AZDS

AZDS Interactive Group is a US-based leading digital agency for the luxury hospitality industry, offering innovative marketing and technology solutions to top-tier luxury travel brands that improve their branded guest experience and deliver measurable conversion increases in room nights and revenue. We pride ourselves on our cutting-edge digital expertise and portfolio of world-renowned clients – from Montage Hotels & Resorts to The Ritz London to Raffles Hotels to 750+ other luxury properties across 6 continents – but also on our forward-looking, entrepreneurial culture & atmosphere.

We are seeking a dynamic and proactive HR Manager to join our People team and help us optimize our People processes, drive employee engagement, ensure global compliance, and foster a culture that aligns with AZDS’s values for our global team of 130 full-time employees and independent contractors. 

Your expertise will influence how we attract, develop, and retain top talent in a global setting. This position reports to the Head of People, Talent & Culture and oversees a People Program Advisor and an HR specialist who will assist in operational tasks.

Key Responsibilities

Talent Acquisition

• Conduct initial interviews to ensure candidates align with AZDS values & meet basic role responsibilities. 

• Collaborate with the recruitment team to ensure talent acquisition processes are optimized and sustainable

• Collaborate with the recruitment team to build and maintain a talent pipeline for future needs.

• Develop and implement strategies to enhance AZDS's employer brand, ensuring the company remains an attractive workplace for top talent.

Onboarding and Adaptation

• Manage contracts and make sure we are compliant with local laws and legal requirements.

• Lead the Global onboarding process and adaptation programs.

• Continuously evaluate and enhance onboarding process efficiency.

• Support employees during the probation period and gather feedback for improvements.

Employee Development & Performance Management

• Collaborate with managers to assess training needs and update team development plans.

• Implement professional growth initiatives in alignment with development needs

• Conduct trainings & workshops to help newly promoted leads or managers develop their managerial skills.

• Collect feedback, analyze KPIs, and support managers with performance reviews, goals, and individual growth plans.

• Work with the Head of People, Talent & Culture to refine performance evaluation practices to align with organizational objectives.

Organizational Development:

• Design and implement HR policies and processes aligned with business priorities.

• Analyze and optimize HR practices, ensuring relevance to the organization's goals.

• Work with Google Docs, HRIS/HRMS systems and tools such as Slack, PeopleForce, Confluence, and Miro.

• Automate feedback collection, including implementing a 360-review system for different positions. 

• Evaluate and enhance organizational structures for efficiency and agility.

• Plan structural changes to improve transparency, minimize redundancy, and optimize resources.

Employee Relations and Engagement

• Provide coaching and support to employees and managers in complex situations.

• Monitor employee satisfaction and suggest initiatives to improve engagement and loyalty.

• Identify potential points of tension, skillfully manage competing interests, and foster constructive resolutions.

• Conduct exit interviews, review feedback, and make suggestions for improvement to maintain a positive employer brand.

Required Skills and Experience

• English proficiency (B2+), both written and spoken.

• 3+ years of HR experience in a generalist capacity.

• Strong knowledge of modern HR practices, motivation systems, and team management methods.

• Experience with performance management tools (e.g., OKRs, 360 reviews, systems for collecting feedback).

• Analytical skills and experience working with HR metrics.

• Excellent communication and management skills, with the ability to work effectively in a remote format.

• Proactive and independent, able to handle multiple tasks efficiently.

• Experience with HRIS/HRMS systems (we use Deel, Slack, Confluence, PeopleForce, Miro)

• Ability to balance organizational goals with employee interests.

• A systematic approach to tasks and a critical eye for process improvement.

Preferred Qualifications

• Degree in Human Resources, Business Administration, Psychology or related field.

• Experience in working in an international IT/digital company.

• High emotional intelligence and openness to direct feedback.

• Situational management expertise.

What We Offer

• A fully remote work environment with supportive colleagues.

• Flexible time-off policy: plan time off according to your needs, promoting a healthy work-life balance. While vacations and sick days are unpaid, our flexibility allows you to rest when needed.

• Competitive compensation aligned with industry standards. 

• Resources for continuous professional growth and development.

• Opportunity to collaborate with passionate, high-performing colleagues.

If you're passionate about creating people-focused strategies and driving organizational success, we’d love to hear from you!

People illustrations by Storyset